Praxis Help Center

Need some help? We've got you covered.

Books

Help Topics

Do you have questions? Discover answers to the most frequently asked questions and common issues faced by our users.
Account Management
I forgot my username.
I forgot my password.
I don't have access to my email.
How do I change my personal account information?
Test Registration
Which Praxis test should I take for my state or certification area?
How can I explore available test centers?
When and how can I choose a test date and time?
How to register for a test and other info...
Praxis Test Scores
When will I get my Score Reports?
Where can I view my scores?
How do I send my scores to institutions?
All other information on understanding the scores, etc.
At Home Test Day Issues
What do I do if I have ETS Secure Browser installation issues?
What do I do if my ETS Secure Browser system check failed?
Where can I get technical help during the test?
All other questions related to at home testing issues...
At Home Test Requirements
What tests are available in the At Home format?
What setup do I need - system, equipment, room and testing environment?
What ID documents do I need to take a test at home?
Other at home setup instructions, rules & regulations etc...
Test Prep Material
Where can I find official Praxis study materials?
Are there any free resources, study companions or study guides available?
I need help with my Elementary Education Tests. Any online courses available?
Official Praxis test prep material/courses etc..
General Test Taker Questions
How do I reschedule, retake, or cancel my Praxis test?
Disability Services and Accommodations
What are the minimum scores for my Praxis Test?
All other information about the Praxis Tests.
EPP & State Agency Questions
Resources for EPPs: Discounts, prep & vouchers?
How do I make a bulk order for tests?
State agency services – where to learn more?
All other information about ETS Client Services...

Additional Support Options

Need accommodations for your test or still have questions? Explore the options below for specialized services and ways to get in touch.

All accommodation requests must be submitted according to the process outlined in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs (PDF). For assistance with or questions about accommodations requests, contact ETS Disability Services:

  • Hours: Monday-Friday, 8:30 AM-5 PM U.S. Eastern Time
  • Email (inquiries): stassd@ets.org
  • Email (sending forms and documents): disability.reg@ets.org
  • Phone: 1-609-771-7780
  • Toll-free Phone: 1-866-387-8602 for test-takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada
  • Fax:1-609-771-7165
  • Mail: ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA

Customer service representatives are available Monday-Friday, 8 AM-7:45 PM U.S. Eastern Time, and Saturday, 8 AM-4:30 PM U.S. Eastern Time (except for U.S. holidays).

Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 AM and 2 PM and all day on Monday. ETS Customer Service Representatives can give out personal information only to the test-taker unless the test-taker is under the age of 18. If the test-taker is under the age of 18, representatives can speak with a parent, guardian or other legal proxy.

  • Email: ETS Praxis Customer Support
  • Phone: 1-609-771-7395
  • Toll-free Phone: 1-800-772-9476 for test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada 
  • Fax: 1-609-530-0581 or 1-610-290-8973
  • Mail: ETS - Praxis, P.O. Box 6051, Princeton, NJ 08541-6051